Sunshine Finsec & Mercantile Ltd

Step-by-step procedures for filing a complaint/ finding status

Lodge Complaint:

  • The Client may lodge their complaints by sending an email on or by visiting any of our Authorised Persons’s office and register complaint on the Grievance Register maintained by the Authorised Person.

  • Complaint Registration and Investigation:

  • After receiving the Complaint/Concern of the Client, the complaint is registered and sent to the concerned official/department responsible for specific issue who will investigate the complaint, gather relevant information, evaluate and resolve.

  • Resolution and Closure:

  • After gathering the relevant information, and analysis of same, the client is suitably replied. If necessary, the settlement terms are discussed and resolved with the client for his confirmation or feedback. The complaint is considered to be resolved where no response is received from the client within 15 days.

  • Complaint Status:

  • The client can inquire about the status of complaint by re-sending an e-mail without changing the subject line.

  • * Incase the client is not satisfied with the resolution of his/her complaint, the client may opt to lodge complaintto the respective exchange/depository/throughSCORES Portal of SEBI or SMARTODR Portal.

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